Lyca Mobile – Dedicated Managed Service
Overview
Lyca Mobile, a prominent British enterprise mobility solution provider, partnered with INT. to hire a managed service team to efficiently manage their VoIP platform’s SLA and create a responsive, agile and profitable uninterrupted delivery pipeline.
- Headquarters: London, UK
- Industry: Telecommunication
- Key Service: Testing, Support and Maintenance
Download the Case Study
Challenges Faced
A scalable managed service
Lyca mobile wanted to efficiently, culturally appropriate, and timely, uninterrupted support services for their VoIP user base. Furthermore, they lacked:
Optimized Technology Support
High technological support became crucial for the installation of a database server, creating databases and maintaining it.
Maintenance and Support
Continuous integration is crucial for staying relevant and updated in the business as developing an intuitive mobile/ web platform.
Managed Service Solution
Lyca needed it to ensure SLA management, development automation and continuous integration and facilitating technical aspects of continuous delivery for efficient release management.
Our Solutions
A flexible dedicated team
Streamlined technology and operational support
Platform virtualization and cloud computing support
L2/L3 level support
Dedicated Team
Tech Stack
Outcome
- Smoother communication from an end to end support to users with advanced L2/L3 support
- Real time integration with WorldPay Payment gateway deployed to identify and report volume of Lyca chat transactions
- Dedicated managed service support resulted in 50% faster response time and resolution
- Monthly/quarterly quality test reports and analysis for iOS and Android versions helped to improve services
Product
Glimpse
From those who
matter the most to us!
Simon Constantine
CIO,
Almizan Natural Trading Company
Our commitment with Indus Net relies on the fact of their dedication. We have competitors at this hour who are growing faster and better in their eCommerce platform. The Indus Net team is willing to help us to level the playing field by not only looking pretty, but also to function at the speed of the light.
Nora Bergin
Head Of Project
Every1Mobile Limited
The app delivered by Indus Net Technologies Pvt. Ltd. has received extremely positive feedback from stakeholders and garnered significant interest from investors. Their team worked hard to manage time zone differences, demonstrating business prowess as well as great interpersonal skills.
Ankit Gupta
VP – Solution Delivery Group
IndusInd Bank
The entire team of Indus Net has worked very hard to take this project to this stage despite the fact that the team has faced various challenges. Indus Net team has stretched multiple times and have done a lot of work with great attitude, motivation and calmness.
