Lyca Mobile - Dedicated Managed Service -

Lyca Mobile – Dedicated Managed Service

Overview

Lyca Mobile, a prominent British enterprise mobility solution provider, partnered with INT. to hire a managed service team to efficiently manage their VoIP platform’s SLA and create a responsive, agile and profitable uninterrupted delivery pipeline.

  • Headquarters: London, UK
  • Industry: Telecommunication
  • Key Service: Testing, Support and Maintenance

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Challenges Faced

A scalable managed service

Lyca mobile wanted to efficiently, culturally appropriate, and timely, uninterrupted support services for their VoIP user base. Furthermore, they lacked:

Our Solutions

A flexible dedicated team

Tech Stack

ECS - Elastic Cloud Storage
VMware
JIRA Software
Zend
Jenkins
VoIP - Voice over Internet Protocol
Success Story Outcome

Outcome

  • Smoother communication from an end to end support to users with advanced L2/L3 support
  • Real time integration with WorldPay Payment gateway deployed to identify and report volume of Lyca chat transactions
  • Dedicated managed service support resulted in 50% faster response time and resolution
  • Monthly/quarterly quality test reports and analysis for iOS and Android versions helped to improve services

Product
Glimpse

Lyca Mobile Success Story Product Glimpse

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