Checklist to build "customer-first" neobanks | Ebook

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Checklist To Become Customer-First Neo Bank- 2021 Proven Solution

Legacy infrastructure, branches, manual operations, real estate- these all define a Traditional Bank, whereas neobank is a digital bank without any branches. App-based digital banking service is disrupting the banking landscape by delivering a rich customer experience.

As neobanks continue to outpace other challengers, we will see more aggressive investments shortly. Neobanks are the future, and the path to growth and profitability requires to enrich customer experience for the tech-savvy customers.

Check out our new checklist to become a "customer-first" neobank.

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  • Table of Contents:

    • The future of banking is here
    • Neobank- A Disruptor or Yet to become one?
    • Why Neobanks need to become “Customer-First”?
    • The Checklist for becoming a “Customer-First” Neobank
  • Summary:

    In 2020, neobank increased its customer base by 6%, but the report also indicates a low switching rate. Neobanks, to be the disruptor, need to act fast. Today, the “one-size-fits-all” concept has gone, neobanks need to become customer-first banks. In the coming age, we will see trends surrounding the “customer-first” concept.

  • Key Highlights:

    • 19.6 million customers were added by the neobanks by the end of 2019
    • 105% growth of neobanks has been reported in 2019
    • 23% of Indian customers are using neobanks in 2020
    • 2.9% of customers have lost trust in neobank from 2018

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India Today
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